Interstate Moving & Relocation Group

I wish I could give them a zero rating because our experience is terrible and appalling.

1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.

2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 down payment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.

3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.

4. We have spent more than two months working with Interstate and the Atlantic Group via calls and email since July 2023. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.

I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks!

Move size: 4+ Bedroom Home Service cost: $27000

File C 5280662. Pick up date was December 15, 2018. Drop off date Jan 7, 2019. Estimate quoted given $4243.29. A different carrier called "Rhino" showed up at my gate with a quote of $13,000 discounted to $12,000. I was totally caught off guard. I was unable to contact Cameron from IMRG the morning of December 15, 2018. Rhino ONLY wanted cash. I had to borrow money to pay $6000 upfront as my home in California was already sold and I had to get out. My things were delivered in Las Cruces on correct date, with broken and damaged items and 4 boxes missing to date. Those 4 boxes have some of the most valuable things that I possessed, amounting to over $4000 and I still have 4 boxes in my position that does not belong to me. Rhino was contacted and also the name of the person whom these things belong to. I have emailed, telephoned Rhino and no one can give me an answer as to when and how I will get my personal belongings. All Leonora and or Mary, their rep. can tell me is that it could take up to a year to resolve. Where are my things? why was I charged approximately $7,760 more than quoted. I was told to make a claim on line with CSI. I did just that. Still no word from these 2 companies about my belongings.
These 2 companies IMRG and RHINO Relocation has failed me as a consumer and please, please prospective movers do not get trapped with these two unreliable companies. They are Bait and switch companies until they can prove themselves otherwise. My worst moving experience. Caren Samuels, RN.

Move size: 3 Bedroom Home Service cost: $12000

We hired these people cause of their reviews. BIG MISTAKE! They did nothing but take more and more money and did not help advocate for us one bit. They told us they had their own movers they used exclusively and they didn’t which they told us later. Then when the movers that THEY hired broke my brand new washer, I was given the run around!! They called me a liar and their behaviors were just appalling!! These individuals put so much extra stress on me that I ended up in the hospital with chest pains, high blood pressure, and rapid heart rate. All of which I have never had an issue with until all of this. Please save yourself the stress and hospital visit!! Go with someone else!!

Move size: 2 Bedroom Home Service cost: $3997

Everyone was great! Upon calling for information, they gave me the full run down immediately. I barely had any questions when they were done. I gave them some preliminary information about our move and they provided suggestions for pick up dates as well as packaging. They were actually early and ready to work, which was great. We pre-packed everything, so they just collected the furniture etc. Ran down how everything was going to work and left us with all necessary documents. We were kept in the loop regarding our belongings' location with periodic tracking updates. We were alerted of our delivery date in advance. We received phone calls the day before and the day of pick up/drop off. Everything was very smooth. Every item and box that went out, came back.

Move size: 1 Bedroom Home Service cost: $1495

I am writing to tell you about my long weekend experience with this terrible company (yes, I emailed, called, and tried to resolve them first, but they never responded to ANYTHING).

During transportation, there was a lot of messiness and miscommunications, but that's tolerable, so I'll skip those details. Upon delivery, I immediately opened all the boxes to make sure everything arrived safely. That was when I discovered they dropped off boxes from a completely different customer besides mine.

I immediately contacted the driver to communicate the mistake they made. Instead of coming to get the boxes of the stranger (their other customer), they gave my phone number and address to this stranger so we could arrange a handoff between us. I told them I didn't want a stranger at my home and asked them to come get the stuff. The stranger called me and asked me to let them come get their stuff and that they already had my address. THIS WAS OUTRAGEOUS! How could this company give out my address and phone number? This has to be some sort of violation of privacy, right? I had 17 phone calls from the people whose stuff I had. Also, there are numerous text messages and threats from them. As if that wasn’t enough, they showed up at my house at 5:00 pm to ask for their things. I spent my weekend trying to unpack and was harassed the whole time. To make matters worse, the company completely ghosted me when I asked for them to make reparations for this indiscretion. This leads me to believe they have no regard for their customer's privacy or safety. I have everything (calls, emails and texts) documented and will go to the AG of FL if they continue to ignore me. You've been warned. Don't do business with this disgraceful company.

Move size: 1 Bedroom Home Service cost: $3500