Interstate Moving & Relocation Group

We originally picked Interstate Moving and Relocation. I talked to Sebastian at length and shared my concerns about the companies and reviews etc. Sebastian assured me that they were the real deal. Sebastian told me if there were any concerns or problems to call him. I gave him exact measurements of the Harley, 14 totes, a box with a headboard, a small file cabinet, golf clubs, a couch and recliner. I was quoted $3,300.00. The movers showed up in the dark and said there was no way they could do it for that price and said they needed $1,000.00 more. They picked up the items on the october 15th and we had to rent a uhaul trailer to take the harley ourselves. We told them we would arrive by october 21st. We prepared ourselves for a two week supply of clothing etc. The items were delivered on November 21st but the golf clubs were missing and that was the one thing my husband was looking forward to since we came from a very cold area. I called Sebastian, no return call, I called westar and was told to fill out a claim with Anthem. It took me over an hour to fill out the form and after weeks of waiting we received a $10.00 check. Are you kidding me? Westar was supposed to be the company but instead was subcontracted to another company. One of the workers couldn't even speak English and we are from Clarkston, wa. After many phone calls, emails, etc. I wrote a review on the website and the next day I got an email that offered $500.00 for our troubles. I called the number and the man that answered didn't know a thing about it and gave an email for me to talk to someone. They had deleted my review. Of course we never got the $500.00 after many, many emails. I went out on every site to give my review, which was very negative. By this time we had given up as I'd done everything from multiple phone calls to emails, and filed the claim with anthem. All of a sudden...... the golf clubs show up on our doorstep, no UPS, no FEDEX, no ANYTHING to identify who dropped it off and this was in February which was 4 MONTHS after we arrived here. Our only guess is one of the workers stole them, got reprimanded and dropped them off personally. Now you tell us what can be compensated? The copy we were given of the items the man wrote down was not legible. I spent many hours on all the emails, phone calls, filling out the Anthem claim all to get $10.00. This is complete B.S. Our request is you give us the $3,300.00 back as this was so unfair, unjust, lied to, no follow up, no one person took responsibility for anything, EVER. I will never use this company and it has tainted me that I won't use ANY moving company, We will rent a u-haul if necessary.

Tracy Webster and Richard McDaniel

Move size: Partial Move Service cost: $3300

File C 5280662. Pick up date was December 15, 2018. Drop off date Jan 7, 2019. Estimate quoted given $4243.29. A different carrier called "Rhino" showed up at my gate with a quote of $13,000 discounted to $12,000. I was totally caught off guard. I was unable to contact Cameron from IMRG the morning of December 15, 2018. Rhino ONLY wanted cash. I had to borrow money to pay $6000 upfront as my home in California was already sold and I had to get out. My things were delivered in Las Cruces on correct date, with broken and damaged items and 4 boxes missing to date. Those 4 boxes have some of the most valuable things that I possessed, amounting to over $4000 and I still have 4 boxes in my position that does not belong to me. Rhino was contacted and also the name of the person whom these things belong to. I have emailed, telephoned Rhino and no one can give me an answer as to when and how I will get my personal belongings. All Leonora and or Mary, their rep. can tell me is that it could take up to a year to resolve. Where are my things? why was I charged approximately $7,760 more than quoted. I was told to make a claim on line with CSI. I did just that. Still no word from these 2 companies about my belongings.
These 2 companies IMRG and RHINO Relocation has failed me as a consumer and please, please prospective movers do not get trapped with these two unreliable companies. They are Bait and switch companies until they can prove themselves otherwise. My worst moving experience. Caren Samuels, RN.

Move size: 3 Bedroom Home Service cost: $12000

I found these movers to be brilliant. From the first conversation, to the quote, to the delivery of moving boxes, communication was first class, very flexible and put my mind at ease all the way through. On the move day they arrived on time, both guys were lovely, very professional and polite. They handled all of my belongings with great care and nothing was too much trouble at all. I have to say they went above and beyond to provide a first class service; I wouldn’t hesitate to recommend them and will definitely use them again for any future moves. Just perfect. Thank you so much guys! All very much appreciated, you made what could’ve been a really stressful move into a pleasant experience.

Move size: 3 Bedroom Home Service cost: $6332

I started the process of looking for a good moving company and read many of the reviews and was frightened by the bad reviews and what people had gone through, damaged goods, missing items to file claims. It took an astronomical amount of time for things to get resolved. I finally decided on Interstate moving and relocation group. Gave specific dimensions and number of totes etc. I was given a quote of $3,300.00 for a move from Clarkston, WA to Yuma AZ. The movers were to pick up our items Oct. 15th. The broker was supposed to be Windstar but instead another group and one could not even speak English. They looked at the items and said there was no way they could do it for that price and wanted to add $1,000.00 more dollars to the bid. Again, I gave Sebastian specific dimensions of our Harley. On the last day we had to rent a u-haul for the Harley and take it down ourselves. We were going to be there on Oct. 21st. Our items did not arrive until Nov. 21st and I had called Sebastian and left several phone messages with no return call. Guess what my husband's golf bags and expensive clubs were missing and that is the one thing he looked so forward to doing. I had to file a claim with Anthem insurance and it took me an hour to fill this out and turn it in. After several phone calls and not hearing any updated information I finally was told it would take an additional 5-6 weeks to even review our claim, let alone process a check for the lost items. I shared all my fears to Sebastian and he assured me this company was the real deal. I wrote a BAD review on December 13th... December 14th I received an email offering to claim $500.00 for our problems. I gave a number and the person didn't know anything about this offer and gave me an e-mail. I emailed this attachment of the offer..... no response, several emails again and finally got a response back and was promised that someone would return the call. Again, nothing. We are still waiting..... We are beyond frustration to the point of anger. We will never trust a moving company again and wish we would have gone with our gut feeling and rented our own U-Haul and take it down ourselves.

Move size: Partial Move Service cost: $3300

Textbook bait and switch company- they do this a lot!! Look at the other reviews! They sell you on an affordable, easy move then they hand you off to the shadiest moving company I’ve ever seen. They hold your move hostage until you pay more money. Interstate seemed to take a thorough inventory- I even had to measure my furniture and count the prepacked boxes. But then the actual movers get there and it’s suddenly thousands of dollars more than originally quoted. You have no choice but to pay. Then they don’t deliver my stuff until THREE WEEKS after my move in date. Do you know how long that is when you have NOTHING to live off of??? An absolute nightmare! I would never wish this experience on anyone else and I have already told several people to avoid Interstate at all costs. Arena Vanlines needs to be removed as one of your moving partners - absolutely the worst moving experience I’ve ever had! And I’ve moved 13 times!!

Move size: 1 Bedroom Home Service cost: $5600